What is Material?+
Material creates thoughtfully designed things for your kitchen, transforming everyday objects into items that bring you joy. No more hand-me-down melted plastic tools or junk drawers full of I-used-them-once items (avocado slicer, anyone?). We're obsessed with good design, high-performing products, and making "keep for life" kitchenware.
How can I contact Material?+
We’d love to hear from you! Send any questions or thoughts to email@example.com, or tag @materialkitchen.
Where can I purchase Material products?+
Our full assortment is available at materialkitchen.com. You can also find us at retailers such as West Elm, Anthropologie and Verishop.
How can I track my order?+
Email us at firstname.lastname@example.org and we’ll provide you with an update.
Can I purchase individual items?+
If you are interested in purchasing a single item, feel free to reach out to us at email@example.com.
What type of payment do you accept?+
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept PayPal and Apple Pay.
Shipping & Returns
Where do you ship?+
We currently ship to addresses in the continental United States and Canada. If you‘re interested in placing an order outside the U.S. or Canada, email firstname.lastname@example.org.
How much is shipping?+
We offer free UPS ground shipping on orders $100 or more within the United States. For Canada, we collect shipping payment that also covers duties and customs.
What is your return policy?+
We offer easy returns and exchanges on items within 60 days of receipt. If you’d like to make a return or exchange, please use our automated portal found at https://material.loopreturns.com/#/.
How do I give Material as a gift?+
First, that makes you a very tasteful gift-giver. Just enter the recipient’s shipping address into the designated fields during checkout. If you don’t know what you want to gift, keep it simple and purchase a gift card so they can select their Material themselves.
Are Material products dishwasher safe?+
Our knives and wooden products, such as The Wood Spoon and The Angled Board, should be hand-washed. All other products can be cleaned in the dishwasher.
Do Material products have a warranty?+
All of our products are designed to last. If one of your items is damaged, email email@example.com so we can fix or replace it. The only items that we do not offer a lifetime guarantee on are our limited edition products, given that they are one-time offerings.
How should I care for my Material knives?+
Washing: Hand-washing your knives with a non-abrasive sponge is the way to go. Steer clear of the dishwasher to prevent damage to the blade and handle. Sharpening: We recommend an easy-to-use knife sharpener or if your knife needs an extra bit of TLC, a yearly professional sharpening. We also recommend honing your knife after 4-5 heavy duty uses, or as soon as you find yourself struggling to cut through a tomato with ease.
How are Material knives made?+
Our knives are made from three layers of Japanese stainless steel. The outer two layers are corrosion-resistant steel that make the knives easy to care for (no need to wipe down immediately), and the inner layer is a high-carbon steel that provides superior durability and strength for excellent cutting performance. Our knives have a Rockwell hardness of 59 ± 1, are ice-tempered to increase hardness, and feature a 26-degree blade to ensure optimal sharpness. Both have stain-resistant handles and a smooth, hand-finished bolster that provides a firm and comfortable grip.
Where are Material products made?+
We source and manufacture our products and materials from all over the world including the U.S., Europe, South Korea and China. We work to ensure that all our manufacturers are both ethically and environmentally compliant.